Here at Beyond Heating we understand the customer is paramount to the success of our business. We therefore ensure our plumbing and heating engineers understand this and keep the customer at the heart of what they do. For this reason we developed our customer charter, which all our heating and plumbing engineers are expected to uphold.
#1 - Professional service
We will always aim to provide a high quality, professional and efficient service to all of our customers.
#2 - Polite and helpful
Our customer service team and engineers will always be polite and helpful when working with you. From start to finish, we will explain everything we do in plain English so that you can fully understand the services you need and how they will benefit you. We believe there's no such thing as a 'silly question' and will always take the time to listen to any queries that you may have.
#3 - Respect for your home
We will always treat your home with the utmost respect and leave it just as clean and tidy as it was when we arrived.
#4 - Quick response
We endeavour to respond to your queries as soon as possible.
#5 - We listen
We will always listen to you, and will act on any feedback you give us so that we can continue to provide the best service possible.
#6 - No hidden fees
We have no hidden fees and will never charge you more than we quote. If additional work is required, we’ll discuss this with you and provide a new quote before these works are carried out.
#7 - Advice and guidance
Our customer focused team are on hand to offer helpful advice on your heating, plumbing or gas systems. We will help you understand how you can minimise energy costs, working with you to find the right heating and plumbing solutions for your home.
#8 - Giving back
At Beyond Heating we believe in trying to give back to society. We therefore support a couple of causes that are close to our hearts and support a number of local organisations and events. Please see our community page here.